Acceptable Use Policy

Scope and legal responsibility

This Acceptable Use Policy applies to each customer and authorized user of Defrost. It forms part of the governing service agreement when product access is authorized.

Customers control their outreach purpose, recipients, content, lawful basis, and instructions. They are responsible for complying with the laws, industry rules, and provider terms that apply to their communications.

Sender and message accuracy

Customers must use accurate and non-deceptive:

• Sender names, addresses, domains, and routing information.
• Subject lines, business identity, and message content.
• Statements about products, relationships, authority, and recipients.

Each message must include the disclosures, contact details, and physical postal address required by applicable law. Customers must not impersonate another person or conceal the commercial nature of a message.

Suppression and opt-out duties

Customers must provide a functional opt-out method, honor requests within the period required by law, and maintain suppression records so an opted-out recipient is not contacted again for the prohibited purpose.

Customers must not bypass, delete, override, or work around a suppression, complaint, bounce, or unsubscribe control. Platform controls can support these duties but do not transfer legal responsibility to Defrost.

Prohibited content, conduct, and targeting

Defrost must not be used to:

• Send malware, phishing, credential theft, fraud, or deceptive schemes.
• Promote unlawful goods, services, discrimination, threats, or harassment.
• Target children, consumers where business outreach is not appropriate, or a suppressed recipient.
• Collect or use sensitive personal data without documented authority and a lawful purpose.
• Evade security, identity, reputation, provider, or regulatory controls.
• Interfere with the service, another account, or any third-party system.

Security and service limits

Protect credentials and use only authorized systems. Do not bypass access, recipient approval, suppression, pacing, verification or safety controls. Sending limits reflect current capacity, evidence and provider restrictions; they are not a universal daily entitlement.

Do not manufacture recipient engagement, conceal identity, evade provider limits or use misleading claims of consent. Defrost’s evaluation of sending methods does not make prohibited outreach permissible or guarantee inbox placement.

Enforcement and reporting

Defrost may investigate and restrict affected processing when reasonably necessary to address unlawful use, security risk, material breach or provider requirements. The response considers evidence, severity and recurrence. Missing metrics alone do not establish abuse. Any contractual notice or cure rights remain applicable.

Report misuse to support@defrostmail.com, including relevant messages and headers where available.

Changes and related terms

The Terms, Privacy Policy and accepted order or DPA also apply. The accepted agreement controls precedence, change notice and acceptance.

This revision does not remove rights in an accepted order, earlier binding terms or an executed DPA. Where those terms promise a deletion period, notice, objection right, acceptance process or other protection, that commitment continues unless changed validly under that agreement and applicable law.