Acceptable Use Policy
The responsibilities and prohibited uses that apply to authorized Defrost service access.
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Scope and legal responsibility
This Acceptable Use Policy applies to each customer and authorized user of Defrost. It forms part of the governing service agreement when product access is authorized.
Customers control their outreach purpose, recipients, content, lawful basis, and instructions. They are responsible for complying with the laws, industry rules, and provider terms that apply to their communications.
Sender and message accuracy
Customers must use accurate and non-deceptive:
- Sender names, addresses, domains, and routing information.
- Subject lines, business identity, and message content.
- Statements about products, relationships, authority, and recipients.
Each message must include the disclosures, contact details, and physical postal address required by applicable law. Customers must not impersonate another person or conceal the commercial nature of a message.
Suppression and opt-out duties
Customers must provide a functional opt-out method, honor requests within the period required by law, and maintain suppression records so an opted-out recipient is not contacted again for the prohibited purpose.
Customers must not bypass, delete, override, or work around a suppression, complaint, bounce, or unsubscribe control. Platform controls can support these duties but do not transfer legal responsibility to Defrost.
Prohibited content, conduct, and targeting
Defrost must not be used to:
- Send malware, phishing, credential theft, fraud, or deceptive schemes.
- Promote unlawful goods, services, discrimination, threats, or harassment.
- Target children, consumers where business outreach is not appropriate, or a suppressed recipient.
- Collect or use sensitive personal data without documented authority and a lawful purpose.
- Evade security, identity, reputation, provider, or regulatory controls.
- Interfere with the service, another account, or any third-party system.
Security and service limits
Customers must protect account credentials, use only authorized systems, and follow configuration and security instructions. They must not probe, overload, reverse engineer, scrape restricted areas, or circumvent access, usage, pacing, verification, or safety controls.
Cold sending capability and its transport remain operator-gated. No public numeric sending limit is incorporated into this policy until launch configuration and entitlement parity are verified.
Enforcement and reporting
Defrost may investigate, restrict, suspend, or terminate affected access when reasonably necessary to address suspected unlawful use, security risk, material policy breach, provider requirement, or harm to another person. The response may depend on severity, evidence, recurrence, and legal duties.
Report suspected misuse to support@defrostmail.com and include the relevant message and headers when available. This draft does not promise an acknowledgement, cure, investigation, or resolution period.