Terms of Service

Waitlist and service access#

Joining the Defrost waitlist records interest only. It does not create an account, subscription, trial, purchase, service commitment, or right of access.

Access begins only after Defrost authorizes the workspace and the parties accept the terms and any order that apply to that access. Public pricing describes intended commercial packaging and is not an order or invoice.

Accounts and eligibility#

An authorized user must be able to form a binding contract and must provide accurate account information. The customer is responsible for its users, credentials, workspace configuration, and activity performed under its account.

Users must protect credentials, limit access to authorized personnel, and notify support@defrostmail.comif they suspect unauthorized use.

Customer responsibilities#

The customer controls its campaign purposes, recipients, content, instructions, and lawful basis. It must comply with applicable marketing, privacy, consumer-protection, and communications laws and the Acceptable Use Policy.

Verification, suppression, scheduling, and other platform controls support a careful workflow but do not decide whether a message is lawful or suitable.

Ownership and license#

Defrost and its licensors retain ownership of the platform, software, design, documentation, and related intellectual property. Subject to the governing agreement, Defrost grants the customer a limited, non-transferable right to use the service during authorized access.

The customer retains its rights in customer content and grants Defrost the limited rights needed to process that content on documented instructions.

Fees and orders#

Fees, usage allowances, billing periods, taxes, renewal, cancellation, and payment terms apply only when stated in an approved order or other commercial agreement. This draft does not create a checkout flow, free trial, refund right, discount, or charge.

Suspension and termination#

Defrost may restrict or suspend access when reasonably necessary to address security risk, suspected unlawful use, material policy breach, nonpayment under an order, or harm to the service or another person.

Termination rights and post-termination access, return, and deletion are governed by the accepted agreement, approved retention schedule, and the Data Processing Agreement where applicable.

Warranties and liability#

Outreach results depend on customer inputs, recipient behavior, third-party systems, and other factors outside Defrost’s control. Defrost does not promise a particular delivery, reply, meeting, revenue, or legal outcome.

Warranty disclaimers, exclusions, liability caps, and remedies require an accepted commercial agreement and authorized counsel review. This preview does not add or expand those terms.

Indemnity#

Any indemnity, defense, notice, settlement, or cooperation obligation must be stated in the accepted agreement. Proposed allocation for customer content, unlawful instructions, and platform intellectual-property claims remains subject to authorized counsel review.

Governing law and disputes#

The current contracting entity is DEFROST LLC and the intended governing law is Arizona law. Venue, process, waiver, and dispute-resolution language must be confirmed by counsel before this revision may replace the effective terms.

Changes and contact#

Defrost identifies the current effective version on this page. A material revision follows the approved notice and acceptance process before it takes effect. Continued use has only the effect stated in the accepted agreement and applicable law.

Send contract questions to info@defrostmail.com.