DEFROSTTerms of Service
Terms for using Defrost, with existing customer agreements and required change notices preserved.
Existing accepted agreements and customer rights continue. This publication does not make a material contractual change effective before any required notice and acceptance. Contact Defrost.
Waitlist and service access
Joining the waitlist records interest; it is not a purchase, trial, subscription or guarantee of access. Product access is available to authorized workspaces under the terms and order accepted for that workspace.
The checkout or accepted order identifies the plan, billing interval, price and allowances. Setup, sending readiness and available daily capacity depend on verified configuration, actual sending evidence and provider restrictions. A subscription allowance is not a guarantee of sending volume, inbox placement or results.
Accounts and eligibility
An authorized user must be able to form a binding contract and must provide accurate account information. The customer is responsible for its users, credentials, workspace configuration, and activity performed under its account.
Users must protect credentials, limit access to authorized personnel, and notify support@defrostmail.comif they suspect unauthorized use.
Customer responsibilities
The customer controls its campaign purposes, recipients, content, instructions, and lawful basis. It must comply with applicable marketing, privacy, consumer-protection, and communications laws and the Acceptable Use Policy.
Verification, suppression, scheduling, and other platform controls support a careful workflow but do not decide whether a message is lawful or suitable.
Ownership and license
Defrost and its licensors retain ownership of the platform, software, design, documentation, and related intellectual property. Subject to the governing agreement, Defrost grants the customer a limited, non-transferable right to use the service during authorized access.
The customer retains its rights in customer content and grants Defrost the limited rights needed to process that content on documented instructions.
Fees and orders
Before starting a new subscription trial, you choose a plan and billing period and accept the recurring price shown in Defrost. A valid payment method is required. Your subscription is free for 14 days from when your first paid sending domain starts warming. The trial includes up to 100 prospects; it does not guarantee a number of replies or meetings.
Sending domains cost $14 each for one year, paid separately from the subscription. Defrost requests payment authorization before registering a domain and captures that payment after registration is confirmed. Your purchased domains remain yours if you cancel the subscription.
Unless you cancel before the trial ends, the selected subscription begins billing at the price and monthly or yearly interval you accepted. Cancel your trial in Settings → Billing before it ends to avoid the subscription charge. Defrost emails the trial end date and a reminder before billing begins.
This trial offer applies to eligible new subscriptions from September 8, 2026. Existing customers retain the terms of their accepted order or commercial agreement. Other fees, taxes, allowances, renewal, cancellation, and payment terms are those disclosed and accepted for your order.
Suspension and termination
Defrost may restrict affected processing when reasonably necessary to address security risk, unlawful use, material breach, nonpayment under an accepted order, or harm to another person or service. An unavailable reputation metric alone is not proof of abuse.
Cancellation, refunds, termination, data return and post-termination access remain governed by your accepted order and agreement. Subscription cancellation does not cancel your ownership of a purchased domain. Members can use the available export controls and request additional assistance. We preserve any promised read-only access and notice period.
Warranties and liability
Outreach results depend on customer inputs, recipient behavior, third-party systems and other factors. Defrost does not promise a particular delivery, reply, meeting, revenue or legal outcome.
The warranty terms, liability limitations and remedies in your accepted agreement remain applicable. This revision does not introduce a new liability cap, waive mandatory rights or remove an agreed remedy.
Indemnity
Any defense, indemnity, settlement or cooperation obligation is governed by the agreement you accepted. This revision does not add an indemnity obligation.
Governing law and disputes
The contracting entity is DEFROST LLC. Governing law, venue and dispute procedures remain those in your accepted agreement and applicable mandatory law. This revision does not introduce arbitration, a jury waiver or a new venue requirement.
Changes and contact
A material change takes effect only through the notice and acceptance process applicable to your agreement. Where an existing agreement promises 30 days’ notice, paying-user reacceptance or continued read-only access, those protections continue. We do not treat posting this revision as acceptance.
Contract questions: info@defrostmail.com.
This revision does not remove rights in an accepted order, earlier binding terms or an executed DPA. Where those terms promise a deletion period, notice, objection right, acceptance process or other protection, that commitment continues unless changed validly under that agreement and applicable law.